Technical Support & Safety
Get help with technical issues, access, and online safety.
1. What should I do if a course page is not loading?
If a course page does not load correctly, first refresh your browser and ensure that you have a stable internet connection. You may also wish to clear your browser's cache and cookies, try a different supported web browser, or access the platform from another device. If the issue persists, please contact the InatUni Support Team with details of the course, the device you are using, and any error messages displayed so that we can investigate the matter promptly.
2. Which devices can I use to access InatUni?
InatUni has been designed to provide a flexible learning experience across a wide range of devices. You can access your courses using a desktop computer, laptop, tablet or smartphone with a modern web browser and a reliable internet connection. This enables you to continue your learning wherever and whenever it is most convenient.
3. How can I report a technical issue?
If you experience a technical problem whilst using InatUni, please contact our Support Team through the Help Centre or the official support channels available on the platform. To help us resolve your enquiry efficiently, include a description of the issue, screenshots where possible, the name of the course, your device, browser version and any error messages you have received.
4. Is InatUni accessible to learners with disabilities?
InatUni is committed to promoting an inclusive online learning environment. We continually work to improve the accessibility of our platform and learning resources so that learners with diverse needs can participate effectively. Where appropriate, accessibility features and reasonable adjustments are incorporated to enhance the overall learning experience.
5. How can I keep my account safe online?
To protect your InatUni account, use a strong and unique password, enable additional security features if available, and never share your login credentials with anyone. Always sign out when using a shared device, be cautious of phishing emails or suspicious links, and keep your contact information up to date so that you can receive important security notifications from InatUni.
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